5 Questions to Ask a Potential Solar Provider in Kenya

Choosing solar power systems is a smart decision. By using the sun’s energy, you can reduce your grid energy usage, contribute to a sustainable future and enjoy peace-of-mind.

However, it would help if you did your homework when selecting your solar power provider in Kenya. There are over 1,000 solar power energy companies /providers in Kenya. However, a large number of these solar power companies do not offer professional solutions. This situation has resulted in customers having a poor experience with solar when it should be the other way around.

So, how do you know if you are dealing with a solar company in Kenya you can trust? What questions should you ask? What answers should you get?

In this article, we will guide you with five key questions you should ask a potential solar provider. If they can’t answer any, or all of them convincingly, that would be the first red flag to notice that should make you think twice before doing business with them.

Will someone come to my home?

Carrying out a home solar assessment or site survey is essential for the potential solar provider to understand your exact needs. There are so many variants to consider when selecting the correct solar solution for you as the performance of your system will depend on a range of factors, including:

Site conditions, including ceiling space and roof size
The size of your family and your real energy usage patterns
Your motivation for going solar, i.e. reduced energy use, reduced carbon emissions
Plus more, such as large appliances, i.e. TVs, fridges in the home

If a solar provider suggests they can provide a solar solution by simply using standard quotes, or without adequately understanding your needs, then you should reconsider your options.

A company that is in it for the long haul will ensure you get the best solution, tailored to you.

Do you test the products you sell?

Pay close attention to the answer to this question. Do they do any testing before they incorporate a product into their range? How confidently do they answer this question and how convinced are you of their processes?

Key things to keep in mind:

Solar Panel Flash Test Data results should be checked on all panels to ensure the system will deliver the power you purchased
Inspections should also take place on goods received into warehouses to ensure quality is consistent with specifications

How long have you been in business?

How long have they been in business? What do their customers say about them? Are they professional in their dealings, and do they work at maintaining a positive brand presence? What do you see when you Google their name?

What do you see on social media like Facebook, Twitter, Instagram and Linkedin when you check their name?

Be sure to do some research into a company’s track record.

When it comes to buying a solar system, quality, reliability and trusted warranties are three key things to look out for.

Are your installers EPRA Accredited?

Every solar installer in Kenya needs to be accredited by the Kenya Energy and Petroleum Regulatory Authority (EPRA). This means a trouble-free process and a system that will be connected safely and in accordance with industry guidelines.

Energy and Petroleum Regulatory Authority (EPRA) certifies solar energy companies to indicate that they have trained/certified technicians and to also assess the solar power capacity the company is capable of handling.

If a potential provider can’t answer this question convincingly, it is another sign that they are looking for shortcuts.

What are your warranties like?

When it comes to buying a solar system, quality, reliability and trusted warranties are three key things to look out for. Specifically, a good warranty can provide you peace-of-mind that if there are any issues, a trusted solar provider will be there to help.

So, pay close attention to what is in the fine print. Less reputable companies will try to take shortcuts regarding warranties as they know they are offering a poor product.